Effective Date: 16/03/2026
Introduction
Couper Gym and Fitness ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our gym, services, or membership systems.
Our gym operates at:
Couper Gym and Fitness
Unit 2 Cooperage Way
Alloa
FK10 3LP
Scotland,
United Kingdom
For any privacy-related enquiries, please contact: info@coupergymandfitness.co.uk
2. Information We Collect
We may collect and process the following personal information
•Full name
•Email address•
Phone number•
Home address•
Date of birth
•Photo identification (for membership verification)
Health and Safety Information To ensure safe participation in gym activities
we may collect:
•Physical Activity Readiness Questionnaire (PAR-Q)
•Injury history
•Relevant medical conditions
Emergency Contact Information
•Emergency contact name
•Emergency contact phone number
Membership and Facility Usage
•Gym attendance and check-in records
•Membership details
•Class or service bookings
Payment Information
•Payment card details
•Direct debit information
•Billing history
Payments and card storage are managed through ClubRight,
our gym management and payment processing provider.
Media
Photos or videos may occasionally be taken within the gym environment.
3. How We Use Your Information
Your information is used to:
•Manage your gym membership
•Process payments and subscriptions
•Maintain facility access and attendance records
•Ensure member health and safety
•Contact you about membership services
•Provide customer support
•Improve our services
•Promote the gym where appropriate
4. Payment Processing
We use ClubRight to manage memberships and process payments
.This may include:
•Secure storage of card details
•Direct debit processing
•Membership billing
•Payment history management
Payment data is stored securely through the payment systems used by ClubRight and its integrated payment providers.
Couper Gym and Fitness does not directly store or process payment card data outside of these secure systems
5. Data Sharing
We do not sell personal information.
However, we may share your information with trusted third parties when necessary, including:•ClubRight (gym management and billing platform)
•Payment processors handling card payments and direct debits
•Gym staff and personal trainers where relevant
•Legal authorities where required by law
All third parties are required to handle your data securely and comply with applicable data protection laws.
6. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
•Secure membership management systems
•Restricted access to member data
•Secure payment processing systems
•Staff data protection training
7. Data Retention
Personal data will only be retained for as long as necessary to:
•Manage membership's
•Meet legal and financial obligations
•Resolve disputes
•Maintain administrative records
Membership records may be retained for a reasonable period after membership ends.
8. Your Rights
Under UK GDPR, you have the right to:
•Access your personal data
•Request correction of inaccurate data
•Request deletion of your personal data
•Restrict or object to processing
•Request data portability
To exercise these rights, contact us at info@coupergymandfitness.co.uk
You may also lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.
9. Photos and Videos
Photos or videos may occasionally be taken within the gym for promotional or marketing purposes.
If you do not wish to appear in any images or recordings, please notify a member of staff.
10. Policy Updates
This Privacy Policy may be updated from time to time to reflect operational or legal
changes.
11. Contact Information
Couper Gym and Fitness
Unit 2 Cooperage Way
Alloa, Clackmannanshire
FK10 3LP
Scotland, UK